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Blogs

Finesse Developers,

I am consistently amazed at the innovative things you are doing with the Finesse API. Whether it be integrating with CRM's, headsets, Jabber, or business intelligence/analytic applications, you are delivering the kind of applications that our customers need.

To help support you and your business goals, I'm pleased to announce that we now have an IVT program for Cisco Finesse.
...Read More

 

Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
  • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

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https gadget in finesse Karthik Bahiradhan 5 891 Date: 3/25/13 7:10 PM
By: David Lender
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Screenpop using BAAcountNumber Harishankar Venkatesan 12 1358 Date: 3/21/13 11:38 AM
By: Harishankar Venkatesan
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Updating Finesse 9.1.1 User Interface Waiting for an Answer Claudio Illanes 3 750 Date: 3/12/13 8:22 PM
By: David Lender
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Finesse Team Performance Show Not Ready Reason Code Waiting for an Answer David Macias 2 693 Date: 2/26/13 5:10 PM
By: David Lender
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iFrame and OpenAJAX Hub Waiting for an Answer Taveewat Chantaraseno 2 724 Date: 2/26/13 5:09 PM
By: David Lender
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Showing active Skill group on Finesse Hossain Ahmed Ashfaque 2 696 Date: 1/24/13 2:37 PM
By: David Lender
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Finesse Web API: sign out reason in poster. Waiting for an Answer yogesh kumar 2 734 Date: 10/23/12 4:19 PM
By: David Lender
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fnesse API call transfer Bruno Silva 2 1003 Date: 7/25/12 6:20 PM
By: David Lender
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Finesse Layout XML Problem - cannot modify Waiting for an Answer Jawad Bokhari 2 1014 Date: 6/14/12 7:02 PM
By: David Lender
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Sample Gadgets Broken Links under Documentation tab Waiting for an Answer Ashok Rangarajan 2 858 Date: 6/14/12 7:01 PM
By: David Lender
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Web 2.0 SDK Waiting for an Answer Ashok Rangarajan 2 966 Date: 6/14/12 6:59 PM
By: David Lender
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Cisco Finesse - Notifications service Waiting for an Answer Bruno Silva 4 940 Date: 5/24/12 5:36 PM
By: David Lender
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