Cisco Unified Contact Solutions

Cisco Unified Customer Contact solutions provide an open, strategic platform.

Create and Extend Unique Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide an open, strategic platform that extends customer care beyond simple phone transactions and the traditional contact center to provide unique content-rich customer centric experiences. These solutions let you uniquely personalize your communication with individual customers through a variety of media including voice, web, e-mail, and video.

 

Desktop, Reporting and Recording

Configuration Management

Routing

 

Other APIs

 

Related Product Information

Using intelligent presence information, these standards-based applications integrate transparently with your business tools, helping users reach the right people and resources on the first try.

 

 

   

 

The Latest

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